FAQ - Aureum Gallery

Frequently Asked Questions

What materials do you use for your reproductions?

We use premium papers and canvases manufactured in Germany with FSC certification. These materials ensure both exceptional quality and sustainability.

Can I customize my order?

Yes, you can choose from a wide selection of frames and passe-partouts to perfectly complement your artwork and suit your personal style.

How long does production and shipping take?

Production times range between 1 and 5 days. Shipping takes an additional 3 to 6 days, depending on your location. Shipping is free for orders over €99.

What is your return policy?

We accept returns within 14 days of receiving your product. Return shipping is free for customers within the European Union.

Where do you ship?

We ship to countries within the European Union, Switzerland, Norway, and the United Kingdom.